8/31/2023 0 Comments Nylas mail not workingPlease contact the email administrator for those values or to get that service running.Ĭause: The EWS service rejected the credentials.Įrror: Exchange server error, retry later.Ĭause: The Exchange server had a transitory error. If they are correct, the user will need to click on the Advanced Settings when authenticating and fill in the username and server host address. Please contact the email administrator for those values or to get that service running.Įrror: AutodiscoveryValidationError('HTTP: Unauthorized',)Ĭause: The Exchange Autodiscover service rejected the credentials. The user will need to click on the Advanced Settings when authenticating and fill in the username and server host address. Resolution: Nylas uses that service to learn the server host address and full username of the mailbox. (read timeout=10)",)Ĭause: The Exchange Autodiscover service did not respond. If the email administrator has disabled Exchange Web Services, then please contact Support so we can help arrange a solution.Įrror: AutodiscoveryError("HTTPSConnectionPool(host='', port=443): Read timed out. If they are, try running the Microsoft Connectivity Test ( ) for Exchange Web Services and send Nylas Support the results. Resolution: Confirm credentials are correct. Nylas IPs can be retrieved by the API endpoint documented here: Įrror: AuthError('No useable credentials',)Ĭause: Exchange Web Services rejected the credentials. Also check to see if they have an IP block list or white list. If it continues to fail, check with email administrator if there are systems in place to block failed authentication attempts and get Nylas's IPs off that list. Please try re-authenticating again without the contact scope.Įrror: ConnectionError(ProtocolError('Connection aborted.', error(104, 'Connection reset by peer')),)Ĭause: Our connection to the email server was unexpectedly terminated before we could authenticate. If the email administrator has disabled Exchange ActiveSync, then this account will not be able to use the Contact scope.Enable Mobile access via Azure portal > User > Select Account > Mail > Manage mail apps > Enable EAS (this is unticked when becoming admin and not enabled agin when removing the role).Remove administrator role - admin accounts can not access EAS.If they are, try running the Microsoft Connectivity Test ( ) for ActiveSync. Check the auth logs while on a call with a user right after they attempted to authenticate.Įrror: EAS is not enabled / Wrong username or passwordĬonnectivity test results: HTTP 403 forbidden response was receivedĬause: Incorrect credentials or ActiveSync is not enabled.We recommend either getting a timestamp of the authentication attempt.For privacy and security reasons, we don't log the email address or password used in the attempt, as such to find the right entry: Let me know if more information is needed.On the Nylas dashboard, you can view the Auth logs to see any recent errors for your Nylas app. I refused the salesforce integration because I don’t have salesforce. Reloading nylas with debug flags fixes the problem (as in the email list loads). This doesn’t go away when I attempt to restart nylas. Clicking on different folders on the left doesn’t change the situation. The left hand side of the window just updated the number of emails I have, so apparently Nylas is getting the emails, it just isn’t showing them. I am unable to check if I have any third party plugins, because I can’t open the preferences (edit: in debug mode I can see my third party plugins, all of them are themes except for the “unsubscribe” plugin). When I launch, the “looking” animation (the dots fading in from the left and fading out on the right) is made where emails would normally be listed. ![]() I just updated to the “Nylas salesforce edition” (given that there is now a salesforce menu, and it asks if I want to connect to salesforce).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |